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The best policy for public services performance

CIO - One big challenge for public sector CIOs has always been the impact of differing political perspectives on the role of the public sector and hence the way that technology is designed and used.

The coalition government intends to swing the pendulum well away from the centralised and intrusive model of recent times to one focused on services designed to meet citizens’ needs.

This requires a radical business, information and systems redesign: without that, political aspirations will be undermined by an incompatible and dysfunctional operational infrastructure.

The current drive to deliver better for less is an essential part of this redesign and consists of two complementary strands.