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Tomorrow's public sector CIO is a business-led, user-focussed hybrid

CIOMarshall McLuhan’s 1967 quote that “We look at the present through a rear-view mirror” seems tailor-made for IT. Far too many programmes replicate how things were done in the past, rather than how they should be done now.

This partly explains why inefficient and fragmentary business processes and systems continue to operate in the public sector even though faster, better and cheaper alternatives exist. Many of the most essential systems – such as those relating to welfare and taxation – also need http:// to be built to adapt quickly and cheaply to meet changing political and socio-economic demands.